Table of Contents
How to Get Support -
Tutorial Files -
Backup Files -
Key Files -
Reinstalling after the Installation Expiry
Sunfrog has been designed to
be easy to use and works like most other Windows
applications. If you have used other production scheduling apps, you
may feel right at home in Sunfrog. If you are new to production scheduling generally, an
excellent reference is
"Film Scheduling" by Ralph S. Singleton.
How to Get Support
Your feedback is much appreciated and will help me build a
The first way to send feedback is the
The second is to email "support" at sunfrog-tech.com. If
you have a general question or a bug report, try checking user's discussion
group first in case someone else has come across a similar problem.
After installing Sunfrog, the
Tutorial files will be in a folder
called "Sunfrog Film Scheduling Sample Files" in your "My Documents"
folder. (If you are under a different user login than whoever installed the
product, you may have to copy the files over).
It's recommended that you make copies of these files. But if you mess them
up while learning Sunfrog, you can download fresh copies from the following
Sunfrog will make automatic backups of your work. By
default Sunfrog will trigger a back up every 10 minutes, and store up to 12
versions. If you accidentally mess up your file and need to access the
backup, look in the "Backups" folder under the installation directory.
For most users this directory will be "C:\Program
Files\Sunfrog Technologies\Sunfrog Film Scheduling\Backups".
Backups occur in the background so as not to interrupt your work.
Registration Key Files
Everyone can use Sunfrog to view files created with it for
free. "Save" functionality will be enabled when a key is purchased.
"Save" is also enabled for certain trial versions for a limited
After purchasing Sunfrog you will receive a "Key File" as
an email attachment. Save the file to the desktop, start Sunfrog, and
select "Help | Registration" from the menus.
If no key has been loaded, then Sunfrog will automatically search the desktop for a valid key file. If an expired
key has already been loaded, press the "Key File" button, navigate to the
new key file, and hit "OK". The lock will then turn to green.
Trial users and others "renting" the software will see a red lock after the
to Reinstall After the Installation Expiry
NOTE: To prevent software theft, all registration keys have an installation
expiry date. This is so that any stolen keys posted on the net will eventually
Therefore, it's important to register your software immediately after receiving
your key. If you have purchased the product and are attempting to reinstall the
software after the installation expiry date, you can request a new one by
filling out this form.
Under normal circumstances your request will be automatically approved.
The last thing I want to do is annoy valid users with copy
protection features. So if your key isn't working or you are having
trouble reinstalling the product, please email support at sunfrog-tech.com
for a new key.
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